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Friday, May 9, 2008

Returns policy

BDS Suspension prides itself on bringing quality merchandise to satisfied customers. However, in the event that there is a problem with your order, please follow the simple directions below. We can promptly and efficiently correct whatever the problem might be.

NEW RETURNS:

If, for any reason, within 30 days from the date of your purchase, you decide you would like to return a product, please contact your sales person of record via email for return authorization.

A return authorization number must be obtained from your salesman and must appear on the outside of your package in order for your merchandise to be accepted by our shipping department. Please return the merchandise promptly as return authorization numbers are only good for 30 days. Return freight must be prepaid-no C.O.D's will be accepted.

Please be aware that a 10% restocking charge is applicable on returned orders.

WARRANTY RETURNS:

First and most important, you must have your original sales receipt in order for any warranty to be valid. (A warranty item is valid to the original purchaser.) Your receipt contains the email address of your BDS Sales person and the name of your local distributor.

You can handle a warranty in one of 2 ways. In either situation you will be responsible for freight to return the warrantied product to BDS. You can take it to you distributor of record and process a warranty through them. More than likely they will have the replacement product on hand. Or you can contact your sales person of record via email for return authorization and send the product directly to BDS. If you elect to send to BDS, a return authorization number must be obtained from your salesman and must appear on the outside of your package in order for your merchandise to be accepted by our shipping department. Please return the merchandise promptly as return authorization numbers are only good for 30 days. Return freight must be prepaid-no C.O.D's will be accepted.

Every effort will be made to correct whatever problem exists. We will either exchange the merchandise or issue appropriate credit.